Caregiver Quality Member Inquiry

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Mastering the Art of Recruiting and Retaining Top Talent in Home Care

Caregiver Recruitment and Retention is the Number One Issue for home care agencies across the country.

Caregiver Quality Assurance was created to help home care leaders master the art of recruiting and retaining high quality caregivers.  As a member of Caregiver Quality Assurance, you will be engaged in a CQA Mastermind Group that consists of 10 to 15 companies in non-competing markets. You and your team will also have access to the CQA Online Learning System.

The Caregiver Quality Assurance Mastermind Group

Recent group discussion topics include:

How are you managing caregiver satisfaction?
How are you positioning yourself as an employer of choice in your market for recruiting?
Why do caregivers leave and what we can do to retain them?
What engagement strategies, tools, or programs do you utilize to improve retention?

CQA Mastermind Members have access to the CQA Online Learning System.  Team members who complete the courses will develop the knowledge and skills to attract and retain caregivers.  Companies that complete the training will be able to display the CQA Certified seal on your web site and promotional material. 

Master the Five Phases of Caregiver Quality Assurance

Phase I – The Caregiver Quality Company Culture – a proven process for crafting a culture of attraction and accomplishment in your home care company

Phase II – The Caregiver Quality Recruiting System – a systematic approach to refining and updating your recruiting process

Phase III – The Caregiver Quality Selection System – increase the consistency of your interviewing and selection to hire only the best applicants

Phase IV – The Caregiver Quality On-boarding System – make that first impression lasting for your caregivers as you refine the way you on-board new hires.

Phase V – The Caregiver Quality Retention System – Data show that caregiver turnover was 81.6% in 2019, and 80% of that turnover happens in the first 90 days.  Solve your 90-day retention issue, and you dramatically improve the quality of caregivers and quality of care for your clients. 

You and your team will master these five phases through online education, online idea exchanges, and participating in your CQA Mastermind Group.

Meet the Team

Stephen Tweed

Founder & CEO

Jensen Jones

Facilitator & COO

Jill Scott

Membership Liaison

Apply for Membership in the CQA Mastermind Group

Membership in Caregiver Quality Assurance renews annually, with monthly dues covering all of the features, benefits, and resources.  Membership is limited to home care companies who meet certain qualifications, including size, geographic location, and commitment to action. To be eligible, your company must meet service volume minimums, and requirements that protect members from competition in your local marketplace.

Members-Only Facebook Group

Do you have a hot topic or a question that can’t wait? Our peer-to-peer discussion group for members of the Caregiver Quality Assurance program covers topics related to caregiver recruitment, selection, onboarding and retention, with other CEOs, COOs, and HR Managers.

Resource Partners

Resources to help you grow… We are frequently asked for recommendations for other resources to help you grow your business and get ready for the future.  Below is a list of companies and products that we have personally reviewed and recommend to you because we know they have high integrity and their products will perform as promised.