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Four Types of Terminations

By Stephen Tweed

One way to grow your number of active caregivers is to re-hire former caregivers who have left, but who you consider to be re-hirable.  Our research at Caregiver Quality Assurance shows that there are four types of caregiver terminations, and two of them are re-hirable. 

  • Poor Hire – a caregiver who leaves within the first 30 days and was not a good fit for the job, the company, or the industry.
  • Voluntary Termination – Preventable – This is a caregiver who quits for a reason that could have been prevented.
  • Voluntary Termination – Unpreventable – This is a caregiver quits for some reason that has nothing to do with you or your company.
  • Involuntary Termination for Cause – Not Re-hirable. 

In our Caregiver Quality Assurance Mastermind Group, we’ve discussed setting up a process to keep track of caregivers who have left voluntarily and who may be available for re-hire. Here are some of the steps the group identified:

  • Be more precise in maintaining your active caregiver roster.  If caregivers have not accepted a shift in 30 or 60 days, move them to your inactive roster.
  • Set up a system to measure caregiver retention.  This is particularly important to improve 90-day retention.
  • Set up a system to keep track of your terminated caregivers and mark them as re-hirable or not-re-hirable.
  • Put in place a process to reach out to your re-hirable, inactive caregivers on a regular basis.

This is another way that home care companies can grow their business and get ready for the future. 

If you would like to explore effective ways to re-hire former caregivers, and other strategic insights for finding and keeping caregivers, consider becoming a member of a Caregiver Quality Assurance Mastermind Group.